ISSN: 2582 - 9734
The Role of Online Reviews and Ratings in Shaping Consumer Purchase Decisions
Dr. Rohit Sinha
In the digital era, online reviews and ratings have become pivotal in shaping consumer purchasing behaviour. These reviews provide valuable insights into product quality, serving as a form of social proof that influences trust and decision-making. Consumers increasingly rely on peer feedback over traditional advertising, leading businesses to actively manage online reputations..
2025
31